Download DevOps White Papers
Check out our two white papers on DevOps, in partnership with DASA. They are on the topics of a DevOps Competency Framework and embracing digital disruption through DevOps. The Need For New Skills –.
Read MoreBusiness Requirements Templates
Increased organization-wide awareness of the benefits of DevOps practices, including at board-level, is beginning to allow ITSM professionals to approach their service improvement initiatives with the requisite support from their stakeholders.
In Part 1 of this paper, we will explore the journey that organizations have taken when moving from reactive fire-fighting IT processes to a service-based approach of delivering value using IT capabilities, and the challenges this has presented. We will also explore the alignment of software development and ITSM, and introduce key DevOps concepts in the context of ITSM.
In Part 2, we will go into more depth to explore specific DevOps practices, and how to best leverage these to improve the organization’s ITSM capabilities. In addition, we will look at ways the service mind-set brings additional value to organizations who adopt DevOps practices.
Finally, in Part 3, we will finish with a suggestion for how IT operations teams could rethink their role in the wider context of the organization, to become true business enablers for the whole service delivery value chain.
MetaPM ITIL courses are publically delivered at the MetaPM Training Centre, and can also be delivered at client sites. MetaPM can tailor the material for in-house courses to groups of 6 or more to suit individual client needs. If you are eager to learn how to apply the ITIL framework to your organisation, look no further than MetaPM. Course dates, pricing, registration and special offers are available on our website. Individual registrations can be made online, here about . We welcome the opportunity to quote for in-house group learning sessions.
P: 1800 800 438 or (03) 8640 5700
E: enquiries@metapm.com.au
Subscribe to our newsletter today to keep up to date on what’s happening.
Check out our two white papers on DevOps, in partnership with DASA. They are on the topics of a DevOps Competency Framework and embracing digital disruption through DevOps. The Need For New Skills –.
Read MoreTransition to DevOps goes hand in hand with the redesign of IT roles and responsibilities. Certain skills and knowledge need to be present in every DevOps team. Answer your clients’ demand for DevOps.
Read MoreDevOps is one of the central pillars on which many IT organisations choose to deliver new digital IT services. Fast-moving companies will use automation, continuous improvement, and simplified.
Read MoreThe Project Management Capability Development Framework is comprised of seven interdependent elements. Each element identifies outcomes and capabilities to be established to enable the overall.
Read MoreA Case Study on Benefits Management Framework: Our client required a consistent framework to identify and measure the planned benefits to be delivered. This framework would be used to report to.
Read MoreFrom cash flow to compliance and revenue to retention, businesses can face any number of challenges that can hurt the bottom line. And when we identify a problem, our first instinct is to spring into.
Read More