Prepare for implementation by understanding the scale and scope of the change required to adopt the change.
Scan the environment to understand the capacity and capability of the organisation to change and create plans to build sponsorship to provide support for the implementation.
Manage the implementation through communication and engagement and providing training and support. Also manage any resistance to the new way of working by identifying and removing any barriers to acceptance and adoption.
Reinforce the new way of working by gathering feedback and listening to successes and lessons learned, auditing utilisation and compliance with new processes, and continuing to manage any pockets of resistance.