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ITIL® Foundation Course
(3 days)

Interested in becoming ITIL® certified?


ITIL® 4 is used by hundreds of organisations around the world and is the only consistent and comprehensive documentation for IT Service Management. The MetaPM ITIL® Certification Course is specifically designed for anyone working in IT wanting to gain knowledge in best practice IT Service Management. ITIL® training provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business.

The ITIL 4 Foundation Course enables students to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

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This course is accredited by PeopleCert and designed to provide an introduction to ITIL 4. The Foundation exam is available online after course attendance.



Flexible Delivery

This course can be delivered virtually or face-to-face, depending on your chosen dates. Virtual lessons are delivered online using Zoom, allowing you to dial in remotely. Our virtual classrooms are designed to deliver a highly effective and comprehensive learning experience.

Course Outcomes

ITIL® participants will be able to:

  • Explain how ITIL® can be used to enhance the quality of IT service management within their organisation
  • Learn a common language of terms that are spoken across thousands of companies worldwide
  • Develop an understanding of how all of the departments and sections within IT work together to deliver services

    ITIL® & Swirl logo™ are registered trademarks of AXELOS Limited, used under permission of AXELOS Ltd.  All rights reserved.


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“The delivery of the ITIL Foundation course was fantastic. I loved every bit of it. The best bit was I received the news that I passed the exam.  A big thank you to the MetaPM team”          

Course Participant


Expert Knowledge

Enhanced knowledge of best-practice IT service management

Become an Asset

Provide increased value to organisations

Career Advancement

Career development through achievement of an internationally recognised qualification

Reduced Costs

Reduced costs through increased productivity and efficiency and streamlined practices to achieve consistency

Improved Service

Improved delivery of third-party service and IT services

Customer Satisfaction

Improved customer satisfaction through a best practice approach to service delivery and alignment of IT services with business needs

Recommended For

This course is recommended for a variety of roles including:

  1. All levels of support personnel within an IT Service Delivery Organisation

  2. IT Managers

  3. Support Team Leaders

  4. Service Desk Supervisors

  5. Change Managers

  6. Service Level Managers

  7. Problem Managers

  8. Operations Managers

  9. Account Managers who interact between IT and other departments

Not sure if this course is right for you? Contact us for a chat.

  • Topic 1 : The structure and benefits of the ITIL® 4 framework
  • Topic 2 : The ITIL® Service Value System
  • Topic 3 : Value and value co-creation
  • Topic 4 : The four dimensions of service management
  • Topic 5 : Organisations and people
  • Topic 6 : Information and technology
  • Topic 7 : Partners and suppliers
  • Topic 8 : Value streams and processes
  • Topic 9 : The ITIL® guiding principles
  • Topic 10 : General management practices
  • Topic 11 : Service management practices
  • Topic 12 : Technical management practices

What’s Included

Professional Trainers

Delivered by an Accredited ITIL® Training Consultant

Course Notes

ITIL® Student Materials provided electronically


ITIL® Foundation Practice and Online examination


For all courses delivered at a MetaPM training location light refreshments including food and drinks for morning and afternoon tea will be provided.

Accredited Training Organisation

MetaPM is proud to be an Accredited Training Organisation of PeopleCert

Available Dates

ITIL® Foundation (3 days)

durationAugust 8 - August 10
deliveryDelivery: Virtual or Face to Face
locationLocation: Online or Melbourne

ITIL® Foundation (3 days)

durationNovember 7 - November 9
deliveryDelivery: Virtual or Face to Face
locationLocation: Online or Melbourne

Need Advice? Contact Our Training Team