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ITIL® 4 Foundation Course (3 days)

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Course Overview

ITIL® 4 is used by hundreds of organisations around the world and is the only consistent and comprehensive documentation for IT Service Management. The MetaPM ITIL® Certification Course is specifically designed for anyone working in IT wanting to gain knowledge in best practice IT Service Management. ITIL® training provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business.

The ITIL® 4 Foundation Course enables students to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

The Exam Vouchers are provided by PeopleCert and are included within the cost of the course.

Why Choose Us?

We deliver training solutions that help people and organisations build their skills to gain real and lasting benefits. We’re proud that more than 98% of people who attend our courses would recommend them to others.

 

All trainers engaged by MetaPM Learning have been project managers, program managers or consultants and have extensive knowledge and experience which they bring to their training and consulting work. If a student is not happy with the course they have attended at any time; we will invite them to reattend the training again.

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Price Match Guaranteed

If you find the same course advertised with the same inclusions we will match the quote and beat it by 10%

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Foundation Exam Guarantee

If you fail the Foundation exam first time you will be able to resit the exam free of charge. Students are required to sit the exam within 30 days of attending the training.

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Quality Guaranteed

MetaPM places great emphasis on quality trainers and teaching, directly resulting in our delegates successfully completing and passing their exams on their first attempt. In the unlikely event of a failure, we will provide additional training and coaching until you pass the exam.

Available Delivery Methods

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Classroom Training

We deliver training on-site at client locations throughout Australia. We offer a full schedule of public courses via our training centre in Melbourne CBD.

Virtual Training

Virtual & Hybrid Delivery

Our virtual classrooms are designed to deliver a highly effective and comprehensive learning experience for students, in the comfort of their own environment.  

Course Outcomes

Upon course completion, participants will be able to:

  • Explain how ITIL® can be used to enhance the quality of IT service management within their organisation
  • Learn a common language of terms that are spoken across thousands of companies worldwide
  • Develop an understanding of how all of the departments and sections within IT work together to deliver services
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“The delivery of the ITIL® Foundation course was fantastic. I loved every bit of it. The best bit was I received the news that I passed the exam. A big thank you to the MetaPM team”

Course Participant

What’s Included

Accredited Trainers

Delivered by an Accredited ITIL® Training Consultant.

Course Notes

ITIL® Student Materials provided electronically.

Examinations

ITIL® Foundation Practice and Online examination.

Refreshments

For all courses delivered at a MetaPM training location, light refreshments including food and drinks for morning and afternoon tea will be provided.

Accredited Training Organisation

MetaPM is proud to be an Accredited Training Organisation of PeopleCert.

Course Curriculum

Outline

The Foundation Course is delivered over three days and ensures you are educated on service management best practices, utilizing processes, terminology, and methods that are common in modern IT.

Content
  • Topic 1: The structure and benefits of the ITIL® 4 framework
  • Topic 2: The ITIL® Service Value System
  • Topic 3: Value and value co-creation
  • Topic 4: The four dimensions of service management
  • Topic 5: Organisations and people
  • Topic 6: Information and technology
  • Topic 7: Partners and suppliers
  • Topic 8: Value streams and processes
  • Topic 9: The ITIL® guiding principles
  • Topic 10: General management practices
  • Topic 11: Service management practices
  • Topic 12: Technical management practices

Learn more about this course.

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Benefits

Expert Knowledge

Enhanced knowledge of best-practice IT service management.

Become an Asset

Provide increased value to organisations.

Advance Your Career

Achieve an internationally recognised qualification and accelerate your career prospects.

Select Course

ITIL® 4 Foundation (3 days)

price $2,050.00
duration April 15 - April 17
delivery Flexible
Online Online or Melbourne

ITIL® 4 Foundation (3 days)

price $2,050.00
duration June 12 - Jun 14
delivery Flexible
Online Online or Melbourne
ABOUT US

An experienced training organisation, completely dedicated to your success.

With over 16 years experience helping people achieve their goals you can learn with confidence. MetaPM offers a range of training solutions that help people and organisations build their skills to gain real and lasting benefits. We’re proud that more than 98% of people who attend our courses would recommend them to others.

We have been an Accredited Training Organisation by assessment from APM Group, AXELOS, PeopleCert and PMI for over ten years and are constantly writing and delivering new courses for our clients.

Our trainers engaged by MetaPM Learning have been project managers, program managers or consultants, and have extensive knowledge and experience which they bring to their training and consulting work.

Don’t Take Our Word For It

Sarah Clements

General Manager, Women in Super

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“I phoned MetaPM and from that very first interaction with the front desk and then being put through to the key areas of responsibility, it was an incredibly positive experience. I would highly recommend MetaPM to anyone in a similar situation who is going from ground zero to wanting to launch the rocket in project management because our experience was nothing but first class.”

Shane Riley

Director of Business Operations and Delivery, Speedcast

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“I would highly recommend MetaPM to anyone who asks, and I will continue to use them myself. I find that the organisation has strong professionals that are lovely people to work with and they go above and beyond what I have contracted them to do to help make me and my delivery a success. I can’t speak highly enough of them.”

Alex Simon

CAPEX Manager, AusNet Services

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“I have been working with MetaPM on and off for just over 10 years. They seem to have more subject matter of expertise around portfolio, programme, and project management [and] they seem to be more flexible than the bigger consultants that you work with. You won’t get another consultant that has that capability in-house, so I highly recommend them to any company.”

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Upskill Your Workforce

We provide organiations with the skills to innovate faster and create progress. Here are some of out past and present clients.

Energy Australia (3)
University of Melbourne (1)
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Aus net (1)
MLC (1)
Telstra (1)
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Vector (2)
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Frequently Asked Questions

I can’t find / see any courses on the schedule for later in the year – how do I place my registration?

Our course schedule is published every six months, if there is a date or course title that is not available please contact our training team on 1800 800 436 who will be able to assist you.

I need to change my course attendance – how do I do this?

Please refer to the MetaPM Terms & Conditions for details related to Transferring, Cancelling, or Substituting your course attendance.

Courses that have been paid for and not attended will be held in credit for a period not exceeding 1 year from the original course date. Failure to reschedule attendance will result in the full fee being forfeited after such time.

I would like to make a booking for a group of people – how do I do this?

MetaPM offers in-house (i.e. private) and/or tailored training either on-site at our premises or off-site at your premises for groups of min 6 or more people across all of our subjects.

For more information about a tailored learning solution for your organisation please contact MetaPM Enquiries.

My organisation needs to purchase training opportunities in bulk – is this possible?

Corporate Training Credits can be arranged with organisations that have varied and ongoing training needs. A pre-paid training budget can be drawn from accessible and flexible training options suitable for larger volumes of staff across multiple departments who can’t all get away from work at the same time. Credits can be used against both public and private training options.

For more information about a pre-paid learning solution for your organisation please contact MetaPM Enquiries.

Where is the training venue located?

MetaPM Offices and Training Rooms are located at Level 3/420 Collins Street, Melbourne VIC.

Can I retake my exam if I fail?

Foundation Exams - MetaPM places great emphasis on quality trainers and teaching, directly resulting in 95% of delegates successfully completing the Foundation exam on their first attempt.

In the unlikely event you fail the Foundation exam MetaPM will provide the student with the opportunity to retake the training and exam free of charge.

Additional charges of $600 will apply for any further attempts

Please note students are required to attend a minimum of 80% of the Foundation course and to complete all of the homework and tasks as required in order to be eligible for a free-of-charge second attempt.

Practitioner Exams - We don’t deny that the Practitioner exam is the harder of the two, and again our high standards for trainers and teaching mean that you will be in the best position possible to successfully pass the Practitioner exam. Additional charges will apply to re-sit this one, though we will happily arrange further coaching for you at no charge.

Students are required to attend the entire Practitioner course and to complete all homework and tasks in order to be in the best position to take the Practitioner exam.

Learn more about this course.

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