Terms and Conditions

MetaPM Learning Terms and Conditions of Business

October 2012

At MetaPM Learning we offer best value for money and we strive to achieve the best results for our clients. We deliver a regular series of public training courses across Australia.

Trainers and consultants delivering MetaPM Learning courses are approved by the relevant examining body. Our courseware is updated frequently ensuring that we incorporate the latest versions of published guidance, exam formats and Best Practice thinking.

Online Registrations
When placing an online registration (whether for yourself or another party) please ensure you include complete contact information for the individual candidate. It is a requirement that you provide an individual email address and at least one contact phone number operational during business hours. Where an organisation is completing a registration on behalf of a delegate, please ensure complete billing details are provided, and any additional invoicing requirements/instructions are noted in the comments section of the registration form.

Confirmation of Registration

Candidates will receive an email acknowledging their registration within 2 business days of submission. If the confirmation email is not received within that time please email our course administration team at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   or contact our head office (03) 8640 5700

Payments

A tax invoice will be issued by MetaPM Learning on receipt of an online registration or purchase order. Registrations must be paid in full according to the terms of invoice. However registrations made within 10 business days of course commencement or examination date will require immediate payment. Payments may be made by credit card, direct funds transfer or bank cheque.

Credit Card Payments
MetaPM accepts Visa, Master Card and American Express. Unfortunately we are unable to accept Diners Club. Please note payments using American Express will incur a 3% service fee additional to the invoice total at the time of payment. 

Credit card payments can be made by contacting our head office (03 8640 5700) or via our website at http://www.metapm.com.au/make-a-payment.html

Cheque Payments
Please make cheques payable to MetaPM Learning Pty Ltd and sent to the following address
MetaPM Learning Pty Ltd, Level 3, 420 Collins Street, Melbourne, Victoria, 3000.

Direct Funds Transfer
When making a payment via Direct Funds Transfer please ensure a remittance advice including bank receipt number is emailed to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .au  or faxed to (03) 9670 7480. Please include the invoice number and course date with all Direct Funds Transfer payment details.

PLEASE CONFIRM BANK ACCOUNT DETAILS AS SHOWN ON THE INVOICE BEFORE PROCESSING A DIRECT FUNDS TRANSFER.

Credit terms are at the discretion of MetaPM Learning and are subject to satisfactory references and trading volumes.

MetaPM Learning will exercise their statutory right to claim interest on debts owed and compensation for all associated debt recovery costs if payment is not received in accordance with MetaPM’s specified terms.

MetaPM Learning reserves the right to withdraw registrations if payment terms are not observed.

Cancellations and Transfers

Requests for cancellations, deferrals or substitutions must be received in writing. The date on which the written notice is received by MetaPM Learning will be deemed as the date on which the request has been made.

All deferral and cancellation fees are calculated as a percentage of the original course fee and are dependent on the number of working days’ notice given to MetaPM Learning in writing before the commencement date.

Failure to respond to course emails or other correspondence from MetaPM does not constitute notice of a cancellation, substitution or deferral.

If a registration is transferred or cancelled by the client, the following fees will apply; 

Cancellation or transfer to a different course date more than four calendar weeks before start date of course - no charge

Transfer to a different course date more than two calendar weeks before start date of course $50 admin fee plus any additional charges incurred by MetaPM.

Transfer to a different course date less than two calendar weeks before start date of course - 25% of course fee

Transfer to a different course less than one calendar week before the start date of course - 50% of course fee

Cancellation more than two calendar weeks before start date of course - 50% of course fee

Cancellation less than two calendar weeks before start date of course - 100% of course fee

A substitute delegate may be nominated at any time, at no charge provided that:-

      The new delegate is attending exactly the same dates and course

      MetaPM is notified of the replacement delegate’s name and contact details as soon as possible

      Any pre-course information already received is passed on to the replacement delegate by the original delegate

MetaPM Learning reserves the right to cancel or alter the dates of any given course; affected registrations will generally be transferred to the next available course in the same state, in consultation with the client.

Exam Re-Sit Guarantee

MetaPM offers a 'free of charge' exam re-sit guarantee for all our PRINCE2, MSP and P3O courses.
The course attendee is permitted one (1) examination re-sit per qualification/per person, who attends at least 80% of the face-to-face training course. This means a potential for x2 resits per combined Foundation and Practitioner course (i.e. one re-sit for each component of the combined course).

* Re-sit exams must be booked within 3 weeks from the original exam date and the re-sit exam must been taken within 3 months from original exam date. No deferrals are permitted for examination re-sits due to administrative costs. (Normal cost to re-sit an exam is $450 inclusive of. GST). This offer is not available for self-study courses.

Certificates

Certificates are issued by APMG within an approximate time frame of 6-8 weeks after course completion. MetaPM will forward your certificate to your nominated postal address. It is the responsibility of all course attendees to check and/or update their contact/postal information to ensure prompt delivery of their certificate.

MetaPM does not accept responsibility or liability for items lost or damaged in the postal system. Delegates are entitled to one (1) free re-print if it is determined that their certificate has been lost or damaged. Any subsequent requests are at the cost of the delegate ($50.00 inc GST).

These terms and conditions are subject to change without notice, but any changes shall not be retrospectively applied.