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Terms and Conditions for Registration / Purchase
REGISTRATION, INVOICING AND PAYMENT
Registrations
All registrations submitted are considered to be bookings for the course/exam/purchase indicated.
Each registration should include complete contact information for theindividual candidate, including a user specific email address and at least one contact phone number operational during business hours. Where billing details are not provided, the registration is considered a ‘personal’ registration and the candidate will be invoiced for the relevant costs. Where billing of anorganisation is required, complete billing details must be provided including all indicated billing contact information.
Candidates should receive an email acknowledging their registration within 2 business days of submission. If the registration email is not received within that time the candidate should email
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or phone (03) 8640 5700. If placement is not available on the course requested candidates will be advised and given the option of rescheduling the registration to an alternate date.
A Tax Invoice will be issued to the candidate or nominated billing representative on processing of the candidate’s registration.
Registration and Invoicing Deadlines / Expiry Periods
All registrations are valid once paid for a maximum of 6 months from the date of invoice, in which time the exam must be taken on one of MetaPM’s scheduled dates. If the examination has not been taken within the relevant time frame, all course fees will be considered for feit and the registration cancelled. Exceptions or extensions beyond that period are solely at the discretion of MetaPM.
Registrations or purchases requiring pre-payment will be held for a maximum of 14 days from date of invoicing and if payment is not received the registration or purchase and invoice will be cancelled.
Registrations made within 10 business days of a course commencement or examination date will require immediate payment (with the exception of credit account clients), and any deferral or cancellation will incur the relevant fees immediately as shown in these Terms and Conditions.
Payment Options
Payment details and terms can be found on each Invoice. Payments may be made by credit card, direct funds transfer or cheque.
a. Credit Clients – credit terms of 14 days from date of invoice may be granted to government, large corporate, and repeat corporate clients on provision at time of registration of an approved Purchase Order (number supplied on the registration form – hard copy emailed to
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or faxed to 03 9670 7480). Where a Purchase Order is not provided 7 day terms will apply and confirmation of approval will be sought from an authorised billing contact. No course materials will be shipped out without a purchase order number being provided.
b. Non-credit clients - payments must be received no later than 14 days from date of invoice OR 14 days prior to the commencement of the nominated course –whichever is SOONER, and in advance of shipping for purchase of Manuals or Self-Study courses. If registration has been made within 14 days of the course commencement, payment is required immediately or within in the payment terms specified on the invoice to confirm the registration. Payment must be received prior to course commencement.
Credit Card Payments
Credit card payments may be made by phoning (03) 8640 5700 or faxing credit card details to (03) 9670 7480. Please include the amount being paid and Tax Invoice number when making your payment.
MetaPM accepts Visa, Master Card and American Express. Unfortunately we are unable to accept Diners Club. Payments using American Express will incur a 3% service fee additional to the invoice total, which will be applied by MetaPM at the time of processing the payment.
Cheque Payments
Please make all cheques payable to MetaPM Learning Pty Ltd and forwardto:
MetaPM Learning Pty Ltd
PO Box 4935
Melbourne Vic 3001
Please include details of the invoice number and course date with all cheque payments.
Direct Funds Transfer
A remittance advice including bank receipt number must be emailed to
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or faxed to (03) 9670 7480 for a Direct Funds Transfer to be applied to your invoice. Please include the invoice number and course date with all DirectFunds Transfer payment details.
PLEASE CONFIRM BANK ACCOUNT DETAILS AS SHOWN ON THE INVOICE BEFORE PROCESSING A DIRECT FUNDS TRANSFER.
DEFERRALS, SUBSTITUTIONS AND CANCELLATIONS
If a candidate cannot attend the course or examination they are registered for it is the candidate’s responsibility to advise MetaPM in writing as soon as possible.
Failure to respond to course emails or other correspondence from MetaPM does not constitute notice of a cancellation or deferral.
Substitutes are welcome on courses (at no additional charge) if eligible to attend and notice is provided - please advise all relevant substitute details.
Deferral notices must include a new nominated date from the available course/exam dates shown on the MetaPM website, and will be considered confirmed dates from the time the deferral is approved and a confirmation email sent.
In the case of a Deferral where the invoice has not been paid, candidates may choose to nominate a new course/examination date and pay their invoice within the original terms; otherwise the registration and invoice will be cancelled.
Candidates should be aware that course materials and exam formats may change. Where a deferral for a self-study preparation course results in the candidate’s study or exam date falling after a change of course materials or exam format, the candidate will be responsible for the cost of issue of new / amended course materials and shipping.
Cancellation or Deferral of a course or examination registration will incur a fee as follows:
Notification on or later than 10 business days prior to course commencement or examination date - 20% of total fee paid
Notification on or later than 5 business days prior to course commencement or examination date - 50% of total fee paid
Notification within 1 business day of course commencement or examination date -100% of total fee paid
Due to the high administrative cost of repeat deferrals, and ongoing changes to course / examination formats and materials, MetaPM has a policy of allowing only one (1) deferral with a three (3) month maximum deferral period (must beprior to registration expiry date) for courses or exams (exceptions are at the discretion of MetaPM).
Cancellation or Change of Date by MetaPM
If MetaPM cancels or changes a date or time of a course orexamination for any reason participants will be notified as early as possible, and in the case of a cancellation MetaPM will endeavour to re-place participants on alternate suitable courses or examinations. MetaPM accepts noliability for course or examination changes or cancellations beyond full refund of any paid fees* (exam component only if an examination only cancellation) if alternate dates offered are not suitable.
*Excluding any postage costs paid for postage of course materials
COURSE INCLUSIONS AND LOGISTICS
Course Inclusions
MetaPM public course attendees are supplied with comprehensive course materials relevant to the course being undertaken, morning and afternoon tea/coffee and a light lunch (if applicable to the course format being presented). Please advise if you have special dietary or access requirements.
MetaPM self-study course / exam candidates are supplied with comprehensive course materials and guidelines, as well as trial exams / exercises and a method by which to submit them for assessment / feedback as appropriate to the course / examination being undertaken. All self-study preparation course costs include the relevant examination, which will be conducted at one of MetaPM’s public exam dates as shown. Please advise if you have special access requirements.
All course / training materials supplied are Copyright © MetaPM Learning PtyLtd and must not be duplicated or distributed in any format without the express written permission of MetaPM, unless indicated otherwise.
MetaPM course / training materials include one copy of ‘Managing Successful Projects with PRINCE2’ Manual (relevant methodology to course / examination registered for) per person. If a Manual has already been provided on a previous course, MetaPM is not entitled to provide additional copies.
Exam Re-Sit Guarantee
MetaPM is offering a 'free of charge' exam re-sit guarantee for all our PRINCE2, MSP and P3O courses.
The course attendee is permitted one (1) examination re-sit per qualification/per person, who attends an entire face-to-face training course.
This offer is not available for self-study courses.
*The exam re-sit guarantee is valid for all PRINCE2, MSP and P3O accredited exams. The offer is for one exam re-sit per qualification/per person, who attends an entire face-to-facetraining course. Re-sit exam must be booked within 3 weeks from original exam date and exam must been taken within 3 months from original exam date. No deferrals are permitted for examination re-sits due to administrative costs. (Normal cost to re-sit Practitioner exam is $450 inc)
Timing and Venue Location
Candidates will be advised of course times and locations by email approximately 10 business days in advance of the first day of the course/ exam.
Public courses are conducted at a nominated central CBD location in the relevant city.
Full day course times are generally 8.30 am - 4.30 pm. Attendance times for exams are advised individually and may vary from session to session. Candidates should allow additional time prior to the advertised time for exams.
MetaPM Learning Pty Ltd reserves the right to amend these Terms and Conditions at any time and without notice. All amendments will become valid from the date of publication on the MetaPM website.
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