Terms and Conditions
MetaPM Learning Terms and Conditions of Business
At MetaPM Learning we offer best value for money and we strive to achieve the best results for our clients. We deliver a regular series of public training courses across Australia.
Trainers and consultants delivering MetaPM Learning courses are approved by the relevant examining body. Our courseware is updated frequently ensuring that we incorporate the latest versions of published guidance, exam formats and Best Practice thinking.
Confirmation of Registration
A tax invoice will be issued by MetaPM Learning on receipt of an online registration or purchase order. Registrations must be paid in full according to the terms of invoice. However registrations made within 10 business days of course commencement or examination date will require immediate payment. Payments may be made by credit card, direct funds transfer or bank cheque.
Credit Card Payments
Credit card payments can be made by contacting our head office (03 8640 5700) or via our website at http://www.metapm.com.au/make-a-payment.html
Credit terms are at the discretion of MetaPM Learning and are subject to satisfactory references and trading volumes.
MetaPM Learning will exercise their statutory right to claim interest on debts owed and compensation for all associated debt recovery costs if payment is not received in accordance with MetaPM’s specified terms.
MetaPM Learning reserves the right to withdraw registrations if payment terms are not observed.
Cancellations and Transfers
Requests for cancellations, deferrals or substitutions must be received in writing. The date on which the written notice is received by MetaPM Learning will be deemed as the date on which the request has been made.
All deferral and cancellation fees are calculated as a percentage of the original course fee and are dependent on the number of working days’ notice given to MetaPM Learning in writing before the commencement date.
Failure to respond to course emails or other correspondence from MetaPM does not constitute notice of a cancellation, substitution or deferral.
If a registration is transferred or cancelled by the client, the following fees will apply;
Cancellation or transfer to a different course date more than four calendar weeks before start date of course - no charge
Transfer to a different course date more than two calendar weeks before start
date of course $50 admin fee plus any additional charges incurred by MetaPM.
A substitute delegate may be nominated at any time, at no charge provided that:-
The new delegate is attending exactly the same dates and course
MetaPM is notified of the replacement delegate’s name and contact details as soon as possible
Any pre-course information already received is passed on to the replacement delegate by the original delegate
MetaPM Learning reserves the right to cancel or alter the dates of any given course; affected registrations will generally be transferred to the next available course in the same state, in consultation with the client.
Exam Re-Sit Guarantee
MetaPM offers a 'free of charge' exam
re-sit guarantee for all our PRINCE2, MSP and P3O courses.
* Re-sit exams must be booked within 3 weeks from the original exam date and the re-sit exam must been taken within 3 months from original exam date. No deferrals are permitted for examination re-sits due to administrative costs. (Normal cost to re-sit an exam is $450 inclusive of. GST). This offer is not available for self-study courses.
Certificates are issued by APMG within an approximate time frame of 6-8 weeks after course completion. MetaPM will forward your certificate to your nominated postal address. It is the responsibility of all course attendees to check and/or update their contact/postal information to ensure prompt delivery of their certificate.
MetaPM does not accept responsibility or liability for items lost or damaged in the postal system. Delegates are entitled to one (1) free re-print if it is determined that their certificate has been lost or damaged. Any subsequent requests are at the cost of the delegate ($50.00 inc GST).
These terms and conditions are subject to change without notice, but any changes shall not be retrospectively applied.